Virtual Desk Jobs is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Job Description - may perform one or more of the following:

Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.

Obtains and/or verifies needed information for our cases by answering incoming calls

Makes outgoing calls when further information is needed

Documents all call information according to standard operating procedures

Routes calls to appropriate departments

Utilizes scripted Frequently Asked Questions to respond to caller inquiries

Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures

All other duties as assigned.

Education and Experience:

High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check

Key Competencies:

Verbal and written communication skills
Listening skills
Judgement
Attention to detail
Team work

Work at Home – must haves:

Existing High-Speed Internet access
Quiet noise free home office space, free of distractions

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

Job Requirements:

Must have Outstanding Customer Service Skills in a CALL CENTER setting!
Excellent Communication Skills
Bilingual Spanish is preferred, but not necessary
Basic Computer Navigation & Typing Skills: 35+ wpm
Equipment will be provided
Ability to Pass a Background Investigation and drug screening
H.S. Diploma or G.E.D.
18 Years of Age or Older
Current RESUME needed
Healthcare Benefits after 60 days
Accrued PTO time after 180 days

Hours: Schedule (Central Time) to be determined by availability.

Total: 25-29 hours

Apply To Become A Customer Service Agent:

https://virtualdeskjobs.com///join-now/ and select the Customer Service Job Bank Portal.

​Please reference agent ID code VDJSADIE.

Please contact us directly to discuss customer service remote job openings at 405-494-0214.

Critical Thinking
Empathy
Strong Communication Skills
Knowledge Retention
Focus and Patience