Customer Care Solutions Associate
Virtual Desk Jobs is currently seeking for a Customer Care Solutions Associate to work remotely in the U.S.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Provide technical and customer support via telephone for inbound calls.
Develop extensive knowledge of our management systems varied product line and installation processes.
Educate customers on the use of our management system home systems and products.
Use our management system to troubleshoot varying degrees of technical support problems for customers.
Create service tickets for issues not able to be resolved over the phone.
Accurately record customers technical issues.
Answer customers billing questions/concerns.
Proficient communication skills (verbal and written).
Ability to solve unique technical problems.
Must be able to multi-task while using different internal programs.
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone.
Passion for providing quality customer service.
Ability to envision product scenarios in order to help customers solve problems.
Must feel comfortable with deescalating phone calls.
Ability to adapt to system/process changes quickly while retaining new information.
Must be able to work five weekdays.
Have 100% attendance during the 4 week training.
Ability to adhere to a strict attendance/punctuality policy.
PAY: $19.00 per hour
ABBREVIATED LIST OF BENEFITS:
Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more!
APPLY TO BECOME A CUSTOMER SERVICE AGENT:
Go to https://virtualdeskjobs.com/join-now/ and select the Customer Service Job Bank Portal.
Please reference agent ID code VDJTanyaPhilip.
Please contact us directly to discuss customer service remote job openings at (405) 494-0214.
Must have a consistent Internet speed of 5 Mbps download and 2.5 Mbps upload, provided by an Internet Service Provider.
The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home.
You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone.
• High school diploma or equivalent is preferred but is not required.
• Call center experience preferred but is not required.
• 6+ months of customer service experience is preferred.
• Ability to successfully pass a background check.
• Must be at least 18 years old (per the Industry's requirement).
• Must be able to commit to 6 months in the department.