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Customer Care Solutions Representative

Customer Care Solutions Representative

Virtual Desk Jobs
January 12, 2020
San Diego, CA
Job Type
Job ID
Virtual Desk Jobs
$19 an hour
Education Requirements
High school


Virtual Desk Jobs is currently recruiting Customer Care Solutions Representatives.

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone.

The pay for this position is $19 an hour.

Abbreviated List of Benefits:

Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more!

Essential Functions/Responsibilities:
Provide technical and customer support via telephone for inbound calls
Develop extensive knowledge of our management systems varied product line and installation processes
Educate customers on the use of our management system home systems and products
Use our management system to troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customers technical issues
Answer customers billing questions/concerns
Proficient communication skills (verbal and written)
Ability to solve unique technical problems
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work five weekdays
Must have 100% attendance during the 4 week training
Ability to adhere to a strict attendance/punctuality policy

Minimum Requirements:

Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider
The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home

Required Experience:

Ability to successfully pass background check
Must be at least 18 years old (per Industrys requirement)
Must be able to commit to 6 months in the department
High school diploma or equivalent preferred but not required
Call center experience preferred but not required
6+ months of customer service experience preferred

Apply To Become A Customer Service Agent: and select the Customer Service Job Bank Portal.

​Please reference agent ID code VDJMichelleS.

Please contact us directly to discuss customer service remote job openings at 405-494-0214.


Problem Solving
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