Customer Service / Call Center Representatives
KPMG COMPANY
Description
- Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
- Obtains and/or verifies needed information for our cases by answering incoming calls
- Makes outgoing calls when further information is needed
- Documents all call information according to standard operating procedures
- Routes calls to appropriate departments
- Utilizes scripted Frequently Asked Questions to respond to caller inquiries
- Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
- All other duties as assigned.
- Education and Experience
- High school diploma or equivalent
- Excellent computer navigation skills (move between multiple windows and programs)
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Outstanding customer service skills
- Excellent communication skills
- Good data entry and typing skills 35+ WPM
- Bilingual Spanish preferred
- Attach a Copy Of Your Resume For Consideration.
