Mommy Jobs Online (mommyjobsonline.com) is now hiring remote Customer Success Managers. You will be working with our largest, high growth customers to ensure they are successful. You will do this by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You’ll understand their goals, immerse yourself in their business, and give them the best practices to achieve success.

This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects. Responsibilities Run one-on-one, best in class calls with our customers

Strategize with customers on marketing strategies to drive growth Become a critical voice on the team in iterating on our customer journey Build strong relationships and brand loyalty with our customers Design creative and new ways to connect with customers to fuel growth Triage technical issues with the customer and the Postscript team Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We'll Love About You ? 4+ Years in a high growth customer-facing role Passion for helping customers and being a teacher Balanced - detail & process-oriented, while also a people-person Outstanding follow-through Deep understanding of e-commerce and e-commerce trends Proactive problem solver who isn’t afraid to break things Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail Ability to make any customer smile and deliver a great experience Receptive to feedback and quick to iterate. Several years of experience in a remote-first role.

What You'll Love About Us ? Happy customers who want your product Opportunity to join a rocket ship in its early stages Lots of room for growth – we empower our people then get out of their way Fun – we're passionate and enjoy working together Transparency - we’re open about the state of the business and take mentorship seriously Empathy - we care about our employees and our customers - no room for jerks Fast-paced, growth-focused environment Travel - we get the whole team together in fun locations 3 times/year Remote culture - work from home (or wherever) Above market compensation, incl