Data Entry and Customer Support- From Home Additional Income/Flexible Schedule
Description
We are transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients.
We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare.
In this role, you will provide support to our growing network of healthcare professionals and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience.
How you’ll make an impact:
Answer emails in queue to provide technical, installation, and account support for users
Manage trouble tickets from beginning to end
Maintain high-level customer satisfaction
Identify and escalate issues as needed
Log issues and conduct product testing
Ensure that all processes and procedures are completed properly
Work with management and development team to build and improve internal support tools
What we’re looking for:
High school diploma. Technical or junior college a plus.
1-2 years customer service experience
1-3 years data entry experience
Experience with CRM or other ticketing system
Ability to work on weekends
Nice to have:
1 year experience in a technology environment
Experience with iOS, Android, or other smartphone/tablet
Pay: $12.00 - $17.00 per hour
*To Become A Lifetime Member:
Please complete our remote contractor registration enrollment https://shasmibeauty.com/telecommute-job-board/ .
Please reference our agent registration id code ShasmiBeautyCindyP on your application when you apply.
We will contact you back within 24 hrs. via email.
Contact Us:
If you are seeking PT or FT employment and would like more information on this position, then please call 405-252-1103 or apply online.
Skills
Answer emails in queue to provide technical, installation, and account support for users
Manage trouble tickets from beginning to end
Maintain high-level customer satisfaction
Identify and escalate issues as needed
Log issues and conduct product testing
Ensure that all processes and procedures are completed properly
Work with management and development team to build and improve internal support tools
Nice to have:
1 year experience in a technology environment
Experience with iOS, Android, or other smartphone/tablet
