PO Box 49001 Yukon, OK 73099, USA
1 (405) 494 - 0214
hr@virtualdeskjobs.com

Professional Healthcare Customer Service Rep

Professional Healthcare Customer Service Rep

Mommy Jobs Online
Published
February 25, 2020
Location
Providence, RI
Category
Job Type
Remote  
Job ID
mommyjobsonline
Salary
$22.00-$27.00/hour
Education Requirements
High school

Description

Mommy Jobs Online is actively hiring customer service professionals to work from home fielding inbound calls from our customers.

Our Customer Service Representatives will be provided with virtual training from their home.

As a Customer Service Representative for our Health Insurance client, you will provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information.

The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Key Responsibilities:

• Answer incoming calls and assist customers with their health insurance inquiries.
• Educate customers about benefits they are eligible for.
• Research information in databases to resolve customer issues.
• Maintain composure in escalated situations.
• Operate accurately and efficiently in a fast paced environment.
• Handle multiple responsibilities at one time.
• Handle multiple responsibilities at one time.
• Professional appearance, dependability, and flexibility are required.
• Excellent communication, listening and interpersonal skills is required.
• Ability to speak English clearly and audibly using correct grammar is required.

PAY: $22.00 to $27.00 per hour

System Requirements (this opportunity requires that you have the following equipment in order to perform the job):

• Windows PC with Windows 10 is required, MAC is not allowed.
• 4 GB of RAM on your PC
• High speed wired Ethernet connection. WiFi is not allowed.
• 2 monitors or 1 monitor that is at least 32' Qualifications and Skills.

To become an agent:

*Apply at https://mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.

Please reference agent ID code MJOLTanyaPhilip when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat: https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Find part-time, flexible work from home jobs | Mommy Jobs Online pre-screened remote jobs for Data Entry, Transcription and Customer Service | Flexible At Home Jobs for Data Entry Jobs

Skills

GED or High School Diploma required; some college is preferred.

At least 1 year of experience in the health insurance, healthcare, or related field is strongly preferred.

Typing speed of 25 WPM with 90% accuracy is required.

Minimum one-year previous customer service/sales experience required.

Computer knowledge in Windows-based application required

Apply
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