PO Box 49001 Yukon, OK 73099, USA
1 (405) 494 - 0214
hr@virtualdeskjobs.com

Travel Booking Reservationist (incoming calls)

Travel Booking Reservationist (incoming calls)

Remote Flexible Jobs
Published
January 28, 2020
Location
Remote, Wyoming
Category
Job Type
Job ID
Remote Flexible Jobs
Salary
$18.00-$21.00 per hour
Education Requirements
High school

Description

Remote Flexible Jobs (https://remoteflexiblejobs.com) is seeking for a full-time professional travel booking reservationist to work from home.

​This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, and a customer-service environment.

RESPONSIBILITIES:

Practicing excellent verbal and written communication skills.

Providing top-notch, customer-service skills while guiding callers to the right solutions for their specific needs.

Having a positive attitude; being flexible and adaptable to change.

Researching, navigating and independently locating answers from web pages and resources in a variety of situations.

Communicating effectively, based on a customer’s mindset.

Exercising strong, multitasking skills while navigating through multiple websites and being available for incoming calls.

SALARY: $18.00-$21.00 per hour

Let's Get Started!

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at 1-405-633-0079 if you have any further questions.

Skills

EDUCATION & EXPERIENCE: At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment). Have achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers. Experience with complex problem resolution is a plus.

TECHNICAL REQUIREMENTS:

Processor must be: Intel Core i5, i7, i9 or AMD A10, AMD A12, AMD Ryzen, or AMD Threadripper.

8 GB of RAM or higher (standard req is 4 GB). Windows 10 ONLY.

COMPETENCIES:

Mathematical Skills: Ability to quickly and accurately add, subtract, multiply and divide.

Technical Skills: Proficient data-entry skills. Ability to achieve a "meets expectations" rating or higher on scorecard.

Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.

Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems— within time constraints and with available resources. Must be detail-oriented.

Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.

Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.

Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.

Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications.

Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.

Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.

Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

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