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Virtual Customer Service Advisor (ticketing system)

Virtual Customer Service Advisor (ticketing system)

Remote Flexible Jobs
September 6, 2021
Virtual, KS
Job Type
Job ID
Remote Flexible Jobs
$19.50-$21.00 per hour
Education Requirements
High school


Remote Flexible Jobs ( is now seeking for a Virtual Customer Service Advisor to work in the U.S.

JOB TYPE: Full-time


Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.


  • Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web-based inquiries.
  • Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
  • Manage and resolve identified client issues for assigned customer accounts.
  • Document information into web-based ticketing system.
  • Search and navigate knowledge base to identify appropriate resolution for client issues.
  • Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
  • Projects favorable image of the company to promote its objectives and goals that enhance client relationships.
  • Participate in internal training programs to expand knowledge and support multiple clients.
  • Provide delightful, efficient and accurate resolution to customer inquiries.
  • Special projects as requested by management.


  • Quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • DSL or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, or Satellite internet service cannot be used).
  • Minimum download speed 10 Mbps.
  • Minimum upload speed 5 Mbps.
  • Ping less than 100 ms.

SALARY:  $19.50-$21.00 per hour

Apply and register today at and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at 1 (405) 633-0079 if you have any further questions.



• High School diploma or equivalent is required; some college is preferred.

• Customer service or contact center experience is highly preferred.

• Previous experience in the education industry and E-learning technologies is preferred.

• Must be 18 years old or over.


• Ability to accurately type at least 25 WPM.

• Proficiency in MS Office computer applications, including Word and Excel.

• Willingness to learn new technology systems.

• Familiarity with education related technologies.

• Excellent verbal and written communication skills.

• Must have knowledge of how to use a computer and internet applications.

• Must be able to handle multiple job tasks at one time and escalate issues timely.

• Analytical orientation with strong attention to detail.

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