Remote Flexible Jobs (https://remoteflexiblejobs.com) is now seeking for a Virtual Customer Service Advisor to work in the U.S.

JOB TYPE: Full-time

OVERVIEW:

Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.

POSITION DUTIES:

• Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web-based inquiries.
• Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
• Manage and resolve identified client issues for assigned customer accounts.
• Document information into web-based ticketing system.
• Search and navigate knowledge base to identify appropriate resolution for client issues.
• Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
• Projects favorable image of the company to promote its objectives and goals that enhance client relationships.
• Participate in internal training programs to expand knowledge and support multiple clients.
• Provide delightful, efficient and accurate resolution to customer inquiries.
• Special projects as requested by management.

JOB REQUIREMENTS:

• Quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
• DSL or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, or Satellite internet service cannot be used).
• Minimum download speed 10 Mbps.
• Minimum upload speed 5 Mbps.
• Ping less than 100 ms.

SALARY:  $19.50-$21.00 per hour

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at 1 (405) 633-0079 if you have any further questions.

QUALIFICATIONS:

• High School diploma or equivalent is required; some college is preferred.

• Customer service or contact center experience is highly preferred.

• Previous experience in the education industry and E-learning technologies is preferred.

• Must be 18 years old or over.

SKILLS:

• Ability to accurately type at least 25 WPM.

• Proficiency in MS Office computer applications, including Word and Excel.

• Willingness to learn new technology systems.

• Familiarity with education related technologies.

• Excellent verbal and written communication skills.

• Must have knowledge of how to use a computer and internet applications.

• Must be able to handle multiple job tasks at one time and escalate issues timely.

• Analytical orientation with strong attention to detail.