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Virtual Customer Service Advisor (ticketing system)

Virtual Customer Service Advisor (ticketing system)

Remote Flexible Jobs
Published
September 6, 2021
Location
Virtual, KS
Category
Job Type
Job ID
Remote Flexible Jobs
Salary
$19.50-$21.00 per hour
Education Requirements
High school

Description

Remote Flexible Jobs (https://remoteflexiblejobs.com) is now seeking for a Virtual Customer Service Advisor to work in the U.S.

JOB TYPE: Full-time

OVERVIEW:

Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.

POSITION DUTIES:

  • Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web-based inquiries.
  • Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
  • Manage and resolve identified client issues for assigned customer accounts.
  • Document information into web-based ticketing system.
  • Search and navigate knowledge base to identify appropriate resolution for client issues.
  • Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
  • Projects favorable image of the company to promote its objectives and goals that enhance client relationships.
  • Participate in internal training programs to expand knowledge and support multiple clients.
  • Provide delightful, efficient and accurate resolution to customer inquiries.
  • Special projects as requested by management.

JOB REQUIREMENTS:

  • Quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • DSL or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, or Satellite internet service cannot be used).
  • Minimum download speed 10 Mbps.
  • Minimum upload speed 5 Mbps.
  • Ping less than 100 ms.

SALARY:  $19.50-$21.00 per hour

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at 1 (405) 633-0079 if you have any further questions.

Skills

QUALIFICATIONS:

• High School diploma or equivalent is required; some college is preferred.

• Customer service or contact center experience is highly preferred.

• Previous experience in the education industry and E-learning technologies is preferred.

• Must be 18 years old or over.

SKILLS:

• Ability to accurately type at least 25 WPM.

• Proficiency in MS Office computer applications, including Word and Excel.

• Willingness to learn new technology systems.

• Familiarity with education related technologies.

• Excellent verbal and written communication skills.

• Must have knowledge of how to use a computer and internet applications.

• Must be able to handle multiple job tasks at one time and escalate issues timely.

• Analytical orientation with strong attention to detail.

Apply
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