Work at Home Bilingual Customer Retention Expert (English / Spanish)

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever!

In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request.

You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development.

We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives.

On top of a competitive salary, we offer great benefits too:
Health, Dental, Vision (low monthly premiums)
Tuition reimbursement
Financial and future planning
401k plan + company match
Access to life and other insurance plans
Additional Award & Recognition programs

The main duties you’ll perform in this role include:
Retain customers who are at risk of cancelling service by providing response and benefits of service based on customer’s reason for cancellation.
Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products
Communicate company policies and procedures to customers.
Navigate company software programs, use web based search engines and troubleshoot customer issues
Escalate calls outside their scope to appropriate tier of Customer service support function
May be required to cross-train on other call types and lines of business.

Required qualifications:
Bilingual – proficiency in spoken and written English and Spanish required
Strong phone, computer, and data entry skills – land phone line required for this role (can be acquired from your local telephone provider once application is submitted)
Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role)
Previous customer service/ call center experience preferred
Minimum high school diploma or equivalent required
Schedule is subject to shift bid process and be able to work a flexible schedule
Work in a distraction free environment

Pay: $12.00 per hr.

How to apply:

To get connected to this client please register to become an agent and click on https://jobseekeronboard.com/become-a-member-join-now/ and reference agent id code JSOBDonnaY

Please call today 1 (405) 586-8415 if you have further questions.

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Scheduling & Appointment Setting

Increase number of meetings with clients
Schedulers set an average of 18-22 appointments per week
Increase brand exposure through volume of outbound calls
Schedulers place a minimum of 200 outbound calls per week
Stay in front of key people
Increase amount of time available to build client relationships
Build stronger relationships with clients by adding one more point of contact and personality to the team
Refine and implement territory management
Tighten your zones
Establish loops
Follow rotations
Penetrate your territory and find new producers
Concentrate and streamline travel to reduce costs and time
Our professional analysts work with you to plan zones/rotations to leverage your time and strategically meet your goals

Pay: $17.00 per hr.

Earn hourly pay + bonuses! You can even earn tips for going above and beyond and helping Campaigners really understand their customers.

How to apply:

To get connected to this client please register to become an agent and click on https://jobseekeronboard.com/become-a-member-join-now/ and reference agent id code JSOBDonnaY when you sign up online.

We will be in contact with you within 24 hrs via email.

Please call today 1 (405) 586-8415 if you have further questions.