Holly D Brunk                                                      Glendale, Ca 91202 323/979-6234  cell                                                     hbrunk@outlook.com

Personal Summary: “one of the most customer-centric individuals you may ever meet” is one of the many complimentary references I have received. My work is of the highest caliper I work very well with my customers and peers. I also work well independently, with no issues.  I work for the customer. Total satisfaction with the product or services I represent, this my ultimate goal. I intend on arriving at this, and I intend to improve upon the trained provided services, continuously.

Formal and Personal Education:

High School Diploma                                   Performing Arts& Literature                                      Los Angeles, California  

Associates of Science                                Colorado Technical University                         Colorado Springs, Colorado

Alison - Online-Free Learning                    Multiple Completed Courses                                   Anywhere with Access

q Trained Multiple New Hires in Job Skills

q MS Office:  beta tested and trainer on jobs  

q Call Center Skilled in High Volume, extremely busy -customer calls: work well under pressure

q Uncanny Insight to Customer Needs

q Adaptable to ANY work environment

q Experienced in personnel Termination

q Certified in Negotiation through Alison & Experience. q Computer hardware & software: technically trained

q Experienced  in face to face Customer and Executive Assistance

q Help Desk:  Level 1, IT Support:

q Help Desk – Lead, Loan Underwriting Help Desk

q Excellent at MS PowerPoint Presentations

q Available: Part time or Full time (Only PT {Preferred for weekend scheduling, but not limited)

q Will work OT; whatever it takes to get it done - right

Work Expieriance

Technical Support Engineer, Customer Support                                                                                                 4/2018 to 11/2018

Arecont Vision Costar, LLC.                                                                                                                                   Glendale, California

Technical support of customer inbound calls in which my responsibilities were:

• Supported over 250 Mega Pixel Security Cameras through multiple user interfaces and/or NVR’s including, but not limited to: Exact-Vision, Milestone, ONNSI Occularis, Hyke-Vision and Avigilon.esponded to inquiries on Camera conditions and corrections.
• Created and processed RMA’s in regards to Repair & Replacements.
• Schedule reprograming and escalate issues when unable to resolve myself.
• Issued and Monitored Firmware updates.
• Wrote up procedures for Department.
• Assisted in training new employees on phones &support, technical group.

Marketing and Sales Manager                                                                                                                                       5/2013– present

Eco Assistant                        (self-employed ~various small contracts)                                                      Los Angeles, California

Support in various roles was requested on a short term bases, contract Jobs. Although responsibilities varied from job to job, the basic responsibilities were:

• Office support and customer service of Hardware and computer systems as required or requested. Systems as needed.
• QuickBooks projects and Start-Up
• Documentation research as required for state regulations for: property ownership, business ownership and employee orientations.
• Pre-screen for Private Security Company, bring on New Hires, train and test for license, when necessary.
• Support Computer Systems and offer knowledge and customer care.
• Recruited Temporary Support: hire personnel when needed to complete job on schedule via internet and personnel Interviews.

These are on-going projects, that are worked from my home from time to time as the customers need. Done evenings and weekends.

Office Manager                                                                                                                                                  11/2014-4/2015

Paramount Pre-Cast Designs, Inc.                                                                                                                       Sun Valley, California

A small precast construction firm in which I was responsible for:

• Day to day operations of business customer care.
• Updates of all Data in QuickBooks on an (approximate) 7 year back log.
• Maintained all customer Care responsibilities including personal tours of Pre-Cast processing and showroom.
• Network and functions to maintain productions services were available for owners review.
• Website maintenance and Email Monitoring for Orders, Billing and necessary Staff Communications.
• Maintained all office daily clean-up & organization of office supplies, storage. Monitored once a mo. cleaning staff.
• Monitored the reconnection of the surveillance system via contract installer and security system that was reconnected by contractor.
• Restored and Updated the Telecommunications systems through vender services and research.
• Negotiated billing: rates, services and charges for best possible pricing to Paramount.
• Processed timecards, payroll and all other HR Responsibilities as needed and required.
• Monitored Workers Comp: Processed any information required and addressed any necessary attendance for pending or open cases.
• Worked completely independent, with no office staff employed.

Additional Work Experience (job responsinilities available upon request)

Document Administrator                                                                                                                   5/2009 – 1/2018

All Saints Academy                                                                                                                                  Murrieta, California

Technical Support Assistant                                                                                                                                         6/2008– 5/ 2013

AJCC Tech – Computer Consulting Firm                                                                                               Pasadena California

Owner / Operator / Restaurant                                                                                                                                    12/2006 - 5/2008

                the Bucket                                                                                                                                                  Eagle Rock, California

Primary Account Liaison to Underwriter to Retail QC Underwriter                                                     3/2003 - 3/2006               

Countrywide Home Loans - Correspondent Lending & Retail                               West Hills and Westlake, California

Admin Assistant, Real Estate Agent, Loan Officer, Underwriter                                                                            8/1999-10/2010

Ritz Realty & Fifth Avenue Funding                                                                                   Los Angeles, California

Loan Consultant & Originator                                                                                                                                          5/1997-7/1999

                Loan Connectors                                                                                                                                  Santa Clarita, California

Arco Y2K Upgrade                                                                                                                                                          12/1997 – 4/1998

TekSystems                                                                                                                                                    Glendale, California

Bank of America ATM Services Division                                                                                                                      7/1997-10/1997              

TekSystems                                                                                                                     Los Angeles and Glendale, California

Telecommunications Specialist                                                                                                                                   8/1997 to 10/1997 Computer Sciences Corporation                                                                                                     Los Angeles Air-force Base

Training Administrator Assistant promoted to Appraisal Technical Support Coordinator                           4/1994 – 7/1997               

Aames Home Loan, Retail Division                                                                                                     Los Angeles, California

Human Resources - Administrative Assistant                                                                                                             3/1994 – 4/1998

Computer Sciences Corporation                        ( J.P.L  Staff Support)                                  Pasadena, California

Professional Designations (past and present)

California Notary Public                                                                                                                         Commission dates: 2001-2011 {was a member in good standing of the N.N.A.  During commission}   \ Please Note: * I am currently awaiting an appointment for the updating of my NOTARY commission, estimated commission re-assignment is May 2019 *

Accredited Residential Underwriter  & Awarded in December 2004 &  becomes inactive when unemployed or no longer employed with an approved lender.  A.R.U. becomes reinstated (a C.R.U. of today) when employed with a company who is registered and approved with the Mortgage Banking Association of California or the National Mortgage Backing Association in Washington, D.C. and it is requested of awardee and company she represents.

  Continuing Education

• Alison: a Diploma or a Certificate in the following subjects, has either been achieved C or I am currently studying and in the process of achieving. Â These are done entirely online on-line, with or without interactive instruction. Dates of Attendance: 6/2013 to present

Instruction in the following subjects:

• The Art of Negotiation    C
• Social Worker    C
• Accounting Basics       Â
• Customer Service         C
• Risk Management (Business) Â
• Customer Relationship C

Management (Business Services)

• Accounting Basics      Â
• Human Resources       C
• Typing Practice Course     C
• Corporate Management Â
• ABC IT Computer training C
• Six Sigma (Yellow Belt) Â
• Mortgages and Home Equity C
• Motion, Speed & Time Â