Shantel Tims

18425 Hartwell Detroit, MI 48235

313-713-1586 Shantel.Tims@gmail.com

Summary

Experienced professional with excellent interpersonal, problem solving and troubleshooting skills. Motivated self-starter with strong ability to communicate effectively while achieving goals with minimal supervision.

Experience

Fortegra, Farmington Hills, MI April 2016-Present

Quality Control

• Inspect the quality of incoming shipments and finished goods ensuring standards are met
• Document inspection results, record shortages and forward to the Management team for review
• Follow logistics processes to receive, unpack, scan, organize, track and transfer merchandise using inventory management systems with 100% accuracy
• Provide training and support to new hires through mentoring, observation, and feedback
• Accurately enter data and process member claims using spreadsheets and Microsoft Dynamics
• Work closely with management to improve quality processes in order to decrease production time, improve quality and cut company cost

The Tax Experts, Southfield, MI December 2015- Present /Seasonal

Human Resources 2017-Present

• Use recruiting tools to search for qualified candidates
• Conduct interviews and complete on-boarding for new hires
• Create training program curriculum for new hires

Office Manager 2016-2017

• Manage and train staff while handling sensitive information
• Keep store clean and organized to ensure a safe environment for staff and clients
• Provide clerical and administrative support to the team

Tax Preparer 2015-2017

• Built client relationships by completing tax returns timely and efficiently
• Use marketing tactics to obtain new clients

Professional Diversity Network, Detroit, MI January 2015- December 2015

Call Center Support Representative

• Assisted customers while maintaining a calm and professional demeanor
• Handled high call volume using a multiple document interface
• Consistently met company compliance goal of 99%
• Researched required information using available resources
• Developed and maintained good working relationship with managers and team members

T-Mobile, Lathrup Village, MI November 2013- March 2015

Sales Associate  

• Greeted and assisted customers in a timely manner
• Managed and kept a detailed record of inventory and stock
• Exceeded goals quarterly by 25% cross selling and promoting additional products and services
• Led a canvassing campaign that brought in 20% new sales for the quarter
• Handled cash, balanced drawers and reported daily metrics

Bally Total Fitness, Southfield, MI March 2007-November 2013

Operation Manager 2011-2013

• Promoted to Operations Manager and provided support during company merger to staff and members by developing and maintaining new operating procedures
• Cross Functional management for the Sales Team, Front Desk, Child Care and Janitorial Staff
• Developed, implemented and maintained new operating procedures
• Successfully completed payroll and schedules timely and effectively
• Communicated with vendors to create work orders for facility and maintenance issues

Front Desk Manager 2008-2011

• Promoted to manager and began conducting daily cash audits and bank deposits
• Conducting interviews and completed on-boarding and training for new hires
• Coaching and mentoring team members to promote growth in the organization and reporting key performance metrics and statistics
• Organizing and managing supply budgets to save the company cost

Member Service Representative 2007-2008

• Liaison for customer regarding account management, membership agreements, complaints and incident reports
• Coordinate with the management team to provide timely and accurate answers for the customers
• Clerical and administrative support including but not limited to greeting customers ,answering calls, scheduling appointments, operating copy and fax machines and collecting membership payments

Education

Communications and Media Arts 2006

Diploma