Are you seeking a purposeful role where you can make a difference in peoples’ everyday lives?

What we do?

We get the people the medicine they need to feel better and live well.

We are seeking passionate, customer-oriented individuals to join our team as a Work from Home Customer Service Specialist. This remote position is responsible for engaging with our members, pharmacies and doctors’ offices by providing exceptional customer service, and support with general account benefit inquiries from your own home. You will have the opportunity to be considered for future regular and full-time opportunities with us!

WHY YOU WANT TO WORK WITH US:

WORK FROM HOME! No commute, no business attire!
We are a 2nd FAMILY. We have YOUR best interest in mind, always.
We will give you the tools you need to SUCCEED
Career development and OPPORTUNITY

Responsibilities:

Receive incoming calls and emails from members, pharmacies, doctors’ offices about requests for information regarding benefits and medication

Ability to successfully take an average of 25-40 inbound calls per day during non-peak times and 40-50+ inbound calls per day during peak times

Investigate and resolve member inquires in a timely manner or escalate to appropriate team member

Ability to utilize and navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting member concerns

Ability to have a suitable home office (i.e. locked doors, desk, high speed internet, etc.)

Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines

Attend weekly coaching sessions and team meetings via conference call with supervisor and teammates

Greet and interact with teammates and supervisor via online group chat

Other duties as assigned

Minimum Qualifications:

High School Diploma or GED required

1 year of customer service experience

Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications:

Strong PC skills with ability to navigate multiple software systems simultaneously

Strong communication skills with focus on professional demeanor and empathy

CPhT certification

Fluency in another language (Spanish)

Ability to multitask

Detail oriented

Eager to learn

Demonstrates a positive attitude

Ability to receive constructive feedback

Ability to thrive in a team environment

Self-directive and demonstrates critical thinking skills

Contact Center experience

Pharmacy Benefit Management or other Healthcare experience

Work from Home (remote) experience (where applicable)

Minimum Physical Job Requirement:

Ability to sit 6 or more hours per day

Occasionally required to stand, walk, kneel and crouch

Ability to work a flexible schedule including evenings, weekends, holidays, overtime

Ability to work with a set, pre-determined break and lunch schedule

Apply To Become A Customer Service Agent:

https://virtualdeskjobs.com///join-now/ and select the Customer Service Job Bank Portal.

​Please reference agent ID code VDJSADIE.

Please contact us directly to discuss customer service remote job openings at 405-494-0214.

Strong PC skills with ability to navigate multiple software systems simultaneously
Strong communication skills with focus on professional demeanor and empathy
Self-directive and demonstrates critical thinking skills