We provide the most trusted commercial real estate data and analytics which positions us as value-added counselors to our clients. Our diverse offerings span the investment, property development, lending, and media industries. We're a company with huge impact and our integrity shines through the products we build, the clients we serve and the employees who continue to make us successful every day.

responsibilities:

What You'll Do

Our Operations team is looking to build on our company's successful growth and we're seeking a Telephone Surveyor to join us!

You'll obtain detailed property-level information to generate market intelligence for the commercial real estate industry. You'll gain expertise in business-to-business telephone interviews and web based surveys, managing conversations with industry professionals. You'll receive extensive product training to ensure your success. On a daily basis, you'll be responsible for:

• Conducting business-to-business telephone interviews with industry professionals, following prescribed scripts.
• Confirming and entering all information collected into an automated, cloud-based digital survey platform in real time.
• Reviewing websites to obtain and validate information as needed.
• Calculations to reconcile data for publication.
• Processing all needed data corrections from QA and/or Team Leaders on a timely basis.
• Discovering new contacts through strategic internet research for properties to be surveyed.

qualifications:

Who are You?

We foster a culture of continual improvement. We seek out people who are goal-oriented, highly motivated, flexible, and always looking for ways to make things better. In our Operations teams, we like people who are detail-oriented, flexible and not afraid of the phone!

• 6+ months in a Customer Service, Telemarketing or Call Center environment.
• High School Diploma required; Associates or Bachelor's Degree a plus.
• Must have basic keyboard/typing skills.
• Must have a basic understanding of the Internet, including how to receive and send email.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, time and currency.
• Basic Excel skills.

skills: Salesforce CRM knowledge

Strong communication skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.